FAQs

Can I purchase single quantities of items like bottles and journals?

Single pieces are limited to apparel and select hats and bags. We are able to embroider single quantities, however hard goods like bottles and journals have higher minimums. We are happy to assist with bulk orders of hard goods.

 

What if I’m not seeing what I’m looking for on the company store?

You can send us suggestions for items you'd like to see in the Contact Us section.

 

What if the item I purchased is out of stock?

If your selection is out of stock or discontinued, we will cancel the order and will refund you. We will reach out via email to alert you of which item(s) are not available. We will also refund any related tax and shipping.

 

How long will my order take? 

Typically, orders take 2-3 weeks to be produced and delivered. Rush options are available. If you need a rush, we recommend that you Contact Us to confirm the timeline and any additional cost.

 

Is payroll deduction available?

Payroll deduction is not currently available. Orders must be pre-paid with a credit card.

 

Do employees get an additional discount?

Your company store is priced for employee use, there are no additional discounts.

 

How do I use my gift code?

Gift codes can be applied at the final payment page of an order by entering the gift code and clicking “apply.” The gift code amount can cover product, shipping, or tax. Your gift code will not expire, and any remaining balance can be used for a future purchase. If your code does not cover the full cost of your order, you will need to enter credit card information to pay for the remaining amount due. You can apply multiple codes to an order.